Need Help?
We’re happy to provide it! TCS is commited to providing world-class support to our customers, distributors, partners, and anyone else who uses our stuff.
Speak to a Live Support Technician
Hours: Monday – Friday, 7:00AM through 7:00PM (CST)
You can speak to an actual human being in our Technical Support Department by calling us at 800.288.9383 (option 2).
Or you can email Technical Support by filling out the form below:
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Downloads
TCS Insight Software
Free download of our progamming software. Requires a PC running Windows 10 or later. NOTE: Clicking the link below will trigger a direct download of a ZIP file to your computer. Some firewalls will prevent this; if you have trouble downloading, contact Technical Support.
Technical Bulletins
Troubleshooting Network Wiring
Testing Controller Thermostat Communication Chip
Lighting Controller Override Programming
Calibrating Remote Room Sensors
Humidity Transmitter Field Recalibration
Temperature Transmitter Field Recalibration
Gateway and Edge Device Network Functionality
Miscellaneous Documents
Building Manager/Device Lifecycle Support
Special Orders
The following products are available as special orders only. Pricing and availability are subject to verification. Lead times can vary.
Contact your account representative for more information.
| Product Name | Product Number | Description |
|---|---|---|
| Door Switch | PQ1005 | Refrigeration Door Status Indicator |
| Water Sensor Block | PQ1001A | 245VAC 1.5 ft. lead |
| Stat Wire | PM4000 | 18 AWG, 8/c stranded, non-shielded, plenum, 1000 ft., UL |
| Communication Wire | PM3000 | 22 AWG 3/c shielded, plenum, 1000 ft., UL |
| Power & Communication Wire | PM2000A | 18 AWG, 2/c non-shielded + 22 AWG 3/c shielded, plenum, 1000 ft., UL |
| Sensor Wire | PM1000 | 18 AMG, 2/c stranded, shielded, plenum, 1000 ft., UL |
| Energy Meter | PE3400-ROPE | DIN Rail mounted Three phase with Pulse communications including 3 x 2400A flexible Rope CTs (Diameter: 6”) |
| Energy Meter | PE3400 | DIN Rail mounted Three phase with Pulse communications including 3 x 2400A split core CTs – (Aperture: 2” x 5.5”) |
| Energy Meter | PE2800-ROPE | DIN Rail mounted Three phase with Pulse communications including 3 x 1800A flexible Rope CTs (Diameter: 6”) |
| Energy Meter | PE2600 | DIN Rail mounted Three phase with Pulse communications including 3 x 1600A split core CTs – (Aperture: 2” x 5.5”) |
| Energy Meter | PE2200-ROPE | DIN Rail mounted Three phase with Pulse communications including 3 x 1200A flexible Rope CTs (Diameter: 6”) |
| Energy Meter | PE2200 | DIN Rail mounted Three phase with Pulse communications including 3 x 1200A split core CTs – (Aperture: 2” x 5.5”) |
| Energy Meter | PE1800-ROPE | DIN Rail mounted Three phase with Pulse communications including 3 x 800A flexible Rope CTs (Diameter: 3”) |
| Energy Meter | PE1800-CA | Canada-DIN Rail mounted Three phase with Pulse communications including 3 x 800A split core CTs – (2” x 3.5”) |
| Energy Meter | PE1800 | DIN Rail mounted Three phase with Pulse communications including 3 x 800A split core CTs – (2” x 3.5”) |
| Energy Meter | PE1600-ROPE | DIN Rail mounted Three phase with Pulse communications including 3 x 600A flexible Rope CTs (Diameter: 3”) |
| Energy Meter | PE1600CA-ROPE | Canada-DIN Rail mounted Three phase with Pulse communications including 3 x 600A flexible Rope CTs (Diameter: 3”) |
| Energy Meter | PA1400-MB | DIN Rail mounted Three phase with ModBus communications including 3 x 400A split core CTs (Aperture: 1.3″ x 1.7″ |
Discontinued Products
Below are links to documentation for devices no longer being manufactured. This is for reference only; it is not an exhaustive list of every product TCS has manufactured. If you have specific questions about a discontinued product, or you don’t see a device listed here, contact Technical Support.
| Product Name | Product Number | Documentation |
|---|---|---|
| Ubiquity Site Gateway | QD2040a | Product Manual |
| Ubiquity Cloud Site Gateway | QD2040b | Product Manual |
| Integrated Building Manager | QWL3.X | Product Manual |
| SuperSTAT: Wireless (Zigbee)/Modulating | SZW118 | Product Manual |
| SuperSTAT: Wireless (Zigbee)/Conventional | SZW123 | Product Manual |
| SuperSTAT: Make-Up Air | SZ1041a | Product Manual |