Knowledge & Support

At TCS we strive to consistently deliver a great support experience to our customers. For nearly 40 years we've been working hard each day to keep that promise. Find our most requested resources below.

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a wiring diagram, product manual, frequently asked question and more

Event Calendar

Keep up-to-date with our webinars, trainings, demos, trade shows and more.

FAQs

These are some of our most frequently asked questions about our products and services.

Docs

A full repository of manuals, submittal data, wiring diagrams, tech bulletins and more.

TCS Academy

Learn more about how our training programs can empower your team. They include both online and onsite events.

Tech Bulletins

Stay up-to-date with any issues or bugs we find and how to resolve them most efficiently.

Diagrams

Support your installers with wiring diagrams and various line drawings.

Warranty & Returns

Review our warranty and return policy's. Feel free to contact us with any remaining questions.

Insight Download

Download the TCS Insight Software for Ubiquity Cloud.

Device Lifecycle Support

Learn about device support for QD and QWL building managers.

Technical Support

Call us for support on any of our products and services

1 (800) 288-9383 (press 2)

Monday - Friday: 7am - 7pm

Most Popular FAQs

How do I become a factory-certified TCS service and/or installation contractor?

Contact your sales representative at 1 (800) 288-9383 for more information on factory training and certification. You can also review the different training we offer as well as our training calendar.

If I have a product I think is not working properly, what should I do?

Call 1 (800) 288-9383 and select Option 2 between 7 a.m. to 7 p.m. CST while you are standing in front of the thermostat or controller in question.

How do I open an account?

If you have never purchased from TCS before, call (800) 288-9383 and speak to a sales representative. You can purchase from us immediately using a credit card. If you wish to purchase on an open line of credit, you must first submit a credit application and obtain approval. You can download a credit application here. Submit the completed credit application via email to: ar@tcsbasys.com. Approval can take up to 10 business days.

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Most Popular Docs

Feel free to call us with any questions!

TCS Toll-free

1 (800) 288-9383 (press 2 for support)