Knowledge & Support

At TCS we strive to consistently deliver a great support experience to our customers. For nearly 40 years we've been working hard each day to keep that promise. Find our most requested resources below.

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events, frequently asked questions, training, and more



Event Calendar

Keep up-to-date with our webinars, trainings, demos, trade shows and more.

 




FAQs

These are some of our most frequently asked questions about our products and services.

 




TCS Academy

Learn more about how our training programs can empower your team. They include both online and onsite events.

 




Warranty & Returns

Review our warranty and return policy's. Feel free to contact us with any remaining questions.

 




Insight Download

Download the TCS Insight Software, which is used for programming of our controllers.

 



Device Lifecycle Support

Learn about device support for QD and QWL building managers.

Technical Support


Call us for support on any of our products and services

1 (800) 288-9383 (press 2)

Monday - Friday: 7am - 7pm


Most Popular FAQs


How do I become a factory-certified TCS service and/or installation contractor?

Contact your sales representative at 1 (800) 288-9383 for more information on factory training and certification. You can also review the different training we offer as well as our training calendar.

If I have a product I think is not working properly, what should I do?

Call 1 (800) 288-9383 and select Option 2 between 7 a.m. to 7 p.m. CST while you are standing in front of the thermostat or controller in question.

How do I open an account?

If you have never purchased from TCS before, call (800) 288-9383 and speak to a sales representative. You can purchase from us immediately using a credit card. If you wish to purchase on an open line of credit, you must first submit a credit application and obtain approval. You can download a credit application here. Submit the completed credit application via email to: ar@tcsbasys.com. Approval can take up to 10 business days.


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Feel free to call us with any questions!

TCS Toll-free

1 (800) 288-9383 (press 2 for support)