TCS Basys Controls, a Middleton manufacturer of Building Automation Systems and web-based software, is seeking a full-time Technical Support person to work within the Technical Services Department. A Technical Support person should work well with people, have patience, a strong desire to take responsibility, be a motivated self-starter. A successful candidate must be able to multi-task, have excellent communication skills, familiarity with basic IP networking a plus, and ticketing systems experience a plus, but not required. HVAC and/or Controls experience a plus.
- Providing technical support over the phone – calls range from password resets to diagnosing a problem
- Creating tickets with our internal ticketing system and/or a customer’s ticketing system
- Dispatching local Building Engineers or facility staff to fix a problem
- Assisting an installation contractor with system commissioning
- Uploading pictures, utility information, MEP’s, etc. . . to our cloud-based Building Automation System
All experience levels encouraged to applied.
Position offers a competitive salary and a great benefits package.
To apply for the position, please send a resume, salary history and cover letter to firstname.lastname@example.org.
TCS Basys Controls is an Equal Opportunity Employer